For Product Orders and After-Sales Service
For inquiries regarding your orders or after-sales service,
please log in to our online store and contact us through the page linked below:
Contact Us
Notes
- Inquiries will be handled sequentially during our support hours.
Depending on the content of your inquiry, it may take additional time,
or we may not be able to provide a response. - Responses will be sent to the email address you provided.
Please ensure that you can receive emails from support@prime1studio.co.jp. - The information you provide will be strictly managed in accordance with
our
Privacy Policy ,and submitting your inquiry indicates your agreement to it.
Prime 1 Studio Customer Support
Support Hours: Weekdays, 10:00 AM - 7:00 PM JST (excluding weekends and public holidays)
*Summer and winter holiday closures will be announced in the NEWS section