Contact

Contact

For business, OEM, press, careers, and other inquiries to Prime 1 Studio, please use the form below.

For product orders and after-sales service

For inquiries about your orders or after-sales service, please log in to our online store and contact us through the store's contact page.

Online store contact page

Notes

  • Inquiries are handled in order during our support hours. Depending on the content, a response may take some time or may not be possible.
  • Responses will be sent to the email address you provide. Please make sure you can receive emails from support@prime1studio.co.jp.
  • The information you provide will be strictly managed in accordance with our Privacy Policy. Submitting your inquiry indicates your agreement to it.

Privacy Policy

Prime 1 Studio Customer Support
Support hours: Weekdays 10:00–19:00 JST (excluding weekends and Japanese public holidays)
Summer and winter holiday closures are announced in News.